Account Management
Update your profile, preferences, devices, and the basics of your account.
10 questions
All questions
How do I hide my "Online" status?
You cannot: there is no status or activity switch on buyer accounts. Your settings cover profile, avatar, location and security. The availab…
How does the Private "Favorites List" work?
Tapping the heart on a profile saves that creator to your favorites list inside your dashboard. The list is yours, and it exists so you can …
I lost access to my email, how do I recover my account?
We do not send SMS and there is no other automatic route: email is the only channel. If you signed in with Google or Facebook, that route st…
Can I change my username?
Buyer accounts have no public username. In Settings > Edit profile you can change your first and last name, which is the name creators see w…
Where can I see my active session history?
There is no device list on buyer accounts. What you can do, from Settings > Danger zone, is close every session except the current one; do t…
How do I configure my notifications?
Notices reach you inside the platform and, if you accept the permission the browser asks for, as a push notification. We do not send SMS.
Can I have multiple profiles?
Currently, we allow one account per natural person to maintain community security and prevent fraud.
How do I remove a saved credit card?
You remove it yourself from your account settings — no need to contact support.
Can I download my invoices?
We do not issue PDF invoices. What you have is the history: in your dashboard, Wallet > History, with top-ups, chat spending, gifts and unlo…
What happens to my Diamonds if I close my account?
If you delete the account from Settings > Danger zone, the deletion is final: your data goes and your Diamond balance goes with it, with no …