I lost access to my email, how do I recover my account?

We do not send SMS and there is no other automatic route: email is the only channel. If you signed in with Google or Facebook, that route still works even if you lose the mailbox.

1. 1Write to support@luksus.app from an address you can actually use.
2. 2Include the name on the account and your latest purchases so we can match you.
3. 3Wait for the team to review the case and confirm your identity before restoring access.