Security & Privacy
Review privacy controls, account protection, and how your data and payments stay safe.
10 questions
All questions
What name will appear on my bank statement?
The charge is not issued by LUKSUS directly: it is processed by the gateway you choose at checkout (Stripe, PayPal or Wompi), and it is thei…
Are there live video calls?
No. There are no live video calls on LUKSUS. What you can do is request a custom video from the chat: you describe what you want, the creato…
Who has access to my "Vault"?
The Vault is the list of content you have unlocked, tied to your account. Files are served through signed, temporary links, not through an e…
Do you have measures against Screenshots?
We do not use DRM and we cannot block a screenshot; no website can. What we do is serve content through signed links that expire, so the fil…
What should I do if a model tries to extort me?
We have a zero-tolerance policy. Report it from the creator's profile or write to support@luksus.app with screenshots of the conversation. A…
When should I activate Two-Factor Authentication (2FA)?
You cannot yet: on buyer accounts, two-step verification is shown in Settings as inactive and cannot be switched on. In the meantime, use a …
Do you sell my data to third parties?
No. Your personal and browsing information is sacred. We do not trade data with external advertisers or marketing agencies. Our business mod…
Can I request the total deletion of my data?
Yes. You can delete your account yourself from Settings > Danger zone. It is permanent: your data, your Diamond balance and your access to t…
Is it safe to use my credit card on Luksus?
Your card is processed directly by the payment provider, which is certified under the PCI-DSS standard. Luksus never sees or stores your ful…
How do I know if a profile is real?
Look for the verified profile badge. It means the creator submitted an identity document and a selfie, and our team reviewed them. A profile…