Billing & Payments
Check charges, payment methods, Diamonds, refunds, and billing questions.
7 questions
All questions
What happens if a model does not show up for the date (Escort)?
Luksus is a directory platform for in-person services. We do not charge for the date service, nor do we hold that money. The agreement is be…
Can I ask for a refund of unused Diamonds?
No. Diamonds are consumable virtual goods. Once purchased, they are non-refundable to fiat currency, but they do not expire (as long as your…
Does LUKSUS sell physical products?
No. We have no store of our own and we ship nothing: everything paid for with Diamonds is digital. "Boutique" is one of the directory catego…
Are there taxes on my purchases?
The final amount, including whatever taxes apply to your country and your payment method, is shown at checkout before you confirm. We add no…
Will my subscription renew automatically?
No. A subscription to a creator profile covers the months you paid for and ends on its end date; it does not renew by itself. We let you kno…
What do I do if I see a duplicate charge?
Write to support@luksus.app with the transaction ID, which is in Wallet > History. We check it with the gateway; if the charge was an error,…
Do you accept prepaid or gift cards?
It depends on the card: the ones your issuer enables for international online purchases work, and we cannot guarantee any particular brand. …