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Help CenterTechnical SupportI am not receiving confirmation emails.

In this section

  • I cannot play a video from my Vault.
  • Does the website work on Smart TV?
  • The video looks blurry or stops.
  • How do I report a bug on the website?
  • I am not receiving confirmation emails.
  • Why did my Diamond top-up fail?
  • Do you support Cryptocurrency payments?
  • The chat with a creator will not load.
  • How do I contact a human?

Still stuck?

I am not receiving confirmation emails.

Check your Spam or "Promotions" folder and mark our email as safe so the next ones land in the main inbox. If it still does not show up, write to support@luksus.app.

Need more help?

Contact support

Related articles

  • I cannot play a video from my Vault.
  • Does the website work on Smart TV?
  • The video looks blurry or stops.
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