How do I contact a human?

From the dashboard, under Help & Support, you can open a ticket and follow it there: the status and the team's replies stay in the same thread, without depending on your inbox. That section exists today in the creator and agency dashboard; if you use LUKSUS as a buyer, write to support@luksus.app, which stays open to everyone. There is no bot and no live support chat, and we do not promise a response time. The more specific you are (account name, transaction ID, screenshots), the sooner it gets solved.