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Help CenterTechnical SupportThe video looks blurry or stops.

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  • I cannot play a video from my Vault.
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  • The video looks blurry or stops.
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Still stuck?

The video looks blurry or stops.

The player adapts to your connection: if it is tight, quality drops or playback stops to buffer. Try another network or stop other downloads. There is no measuring tool inside the site; if the problem is one specific piece of content rather than your connection, write to support@luksus.app.

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Related articles

  • I cannot play a video from my Vault.
  • Does the website work on Smart TV?
  • How do I report a bug on the website?
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